Regional Centre of IGNOU has expanded its delivery network in the region
increasing the number of Support Centres from 47 (2005) to 66 till March 2007.
Student support centres of IGNOU Regional Centre, Kolkata include regular
Study Centres (SC), programme specific Programme Study Centres (PSC)
and Special Study Centres (SSC) established on the basis of revenue
sharing to achieve the objectives of serving the disadvantaged groups and the
people of remote areas.
Support Service (SSS) is given due thrust by the Regional Centre under the
supervision of one of the Assistant Regional Directors. The salient features are
exclusive counter has been created with an Assistant, a JAT and the DEO for
giving personal assistance to the students and prospective learners visiting
the Regional Centre.
telephone has been earmarked exclusively for attending to queries. On an
average, the Regional Centre receives 80 – 100 calls daily.
student letter received are replied by post or by e-mail. Indeed all the
e-mails of the learners are replied on the same day.
registers are maintained for change of Study Centres, submission of TMAs,
issuance of NOCs and Bonafide Certificates, etc.
SC / PSC is being allowed taking into consideration, students’ convenience.
Keeping the Regional Centre opened from 9.30 am to 6.00 pm and encouraging
students to meet the officials concerned personally have improved the image of
the regional Centre immensely.
Various committees have been formed at the Regional Centre to look into
different functional aspects. Staff meetings and specific Committee Meetings
are held frequently since January 2006 to plan targets, to discuss different
issues and to initiate appropriate remedial action. It is understood that
these meetings have created greater transparency in the functioning of the
Communication technology embedded delivery of our programmes, as envisaged in
our system is comprehended by us with due importance.
RC is now
re-emphasizing the need of utilization of the already existing academic video
programmes available at the Study Centres, which we know has good content as
they are produced and presented by the best academic brains available in each